Practical information

You can buy your tickets at:

  • Baluarte’s Box Office from 11am to 2pm and from 5pm to 8pm, from Monday to Saturday.
  • Navarra Arena's box office the same day of the show (if they're still available).
  • Depending on the show, at the show promoter’s own website.

On the same day of the event, provided tickets are available, you may buy these in our box office, located next to door A, close to the coffee bar, before the start of the event.

You can buy Navarra Arena's tickets in Baluarte’s box office. It is open from 11am to 2pm and from 5pm to 8pm from Monday to Saturday. You can also buy your tickets the event day in Navarra Arena's box office near the coffee shop.

Yes, we accept credit cards.

If you have bought your tickets at and you have chosen to collect your paper tickets in the box office you can pick them up at Baluarte’s Box office before one day prior to the event or on the same day of the event at the Navarra Arena. If you have bought your tickets through any other selling platform you should check this with the online ticketing platform itself.

If you have bought your tickets at and you have chosen to collect your paper tickets at the Box office you will need to show your ticket locator or the email address used to buy the tickets.

Tickets bought at can be re printed from the PDF document downloaded when buying online. If the entries have been bought at the Box office using your credit card, please send an email to informing about the situation and we will duplicate the entry tickets to invalidate the prior purchase. If your tickets were bought in cash, we are afraid we will not be able to make a duplicate.

Once purchased, tickets cannot be exchanged, unless the event is cancelled.

Once purchased, tickets can not be changed or refund, unless the event is cancelled.

Yes, we only accept those entry tickets specifically downloaded for mobile phone devices (e.g: Passbook). No photographs or screen captures are allowed.

There are signs that will guide you inside the site and you can ask any of our client service staff at any time, they will kindly help you out.

We recommend you not to publish pictures of your entry tickets. If you wish to do so, never publish the bar code or the QR code.

No, because of security and safety reasons.

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